FAQs
What are the conditions required to benefit from this service ?
Please contact Novago (Contact us) . Our team will arrange a meeting to discuss your company's eligibility and requirements.
Once this process is complete, all you have to do is choose from our many vehicle offers.
Are maintenance costs included ?
Yes, maintenance costs are included and our prices are fixed. So customers can rest easy knowing that no extra costs will be incurred.
Our trusted service partners provide a first-class service to keep your vehicle performing at its best.
Is car insurance included in the rental contract ?
All our vehicles are covered by comprehensive insurance, giving customers the best possible cover.
How much deposit do I have to pay ?
Advance payments vary between one and three months, depending on the customer. Our services are generally reserved for companies.
Who do I contact if the vehicle needs to be inspected or repaired ?
Our renowned maintenance and service partners are always ready to help.
As part of our fleet management programme, we organise the collection and servicing of our customers' vehicles.
Just give us a call and we'll take care of everything.
Do I have to collect my car or will it be delivered to my home ?
The delivery of your vehicle is a complementary service to your package.
The vehicle you have chosen will be delivered to your home or business, in accordance with your request.
Can I increase my mileage ?
Each package has a fixed mileage limit.
However, if your mileage requirements change, simply contact us and we'll make the necessary adjustment, which will also affect your monthly payment.
What happens if I exceed the agreed mileage ?
An additional mileage charge will be applied for each kilometre used in excess of the limit agreed in your contract.
Is breakdown assistance included ?
All our vehicles come with a breakdown guarantee.
In the event of a breakdown or incident, all you have to do is contact us.
Can I terminate the lease early ?
Yes, you can do this, but it will incur early termination charges.
What happens at the end of the lease ?
The delivery of your vehicle is a complementary service to your package.
The vehicle you have chosen will be delivered to your home or business, in accordance with your request.
Do I have to remove my company brand/logos from the vehicle before returning it ?
Yes, the logos must be professionally removed using the thermal method for a clean and neat removal, rather than with a sharp object that could damage the paint.
You will be charged if logos are not removed prior to return.
